Our accessibility policy

The AODA policy has been developed to comply with the Accessibility for Ontarians with Disabilities Act, which requires the development of standards for accessibility in four areas: Customer Service, Information, Communication and Employment. Specifically, this policy addresses the Integrated Standard of Customer Service, Information, Communication and Employment and supersedes the Customer Service Policy issued in December 2011. The purpose of these standards is to break down barriers and increase accessibility for persons with disabilities.

AODA Policy

TOLC AODA Multi Year Plan-memo

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